Troubleshooting

Here are a few troubleshooting tips to ensure a successful telemedicine visit!

  1. Plug in your computer or mobile device
    • The last thing you want is for your power to die in the middle of the visit. Make sure your computer or mobile device is either fully charged or plugged in before the visit starts.
  2. Close unnecessary programs and restart your device
    • Having too many other things running on your computer or device can strain its memory and reduce the quality of your video chat. Before starting a virtual visit, close as many unnecessary programs as possible and restart your device to ensure the visit runs smoothly.
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